How to fix a missing padlock icon when https is working

Article Number: 000070666

This is probably because the SSL link is being severed by a BASE command in the < head > section of the page. View the HTML and check whether there is a line like this in the < head > section at the top of the page:

< BASE href="http://www.example.com" >

This line forces all relative links to revert to http. Because of this, the SSL session cannot be established and the padlock cannot appear. You will need to remove the < BASE href="http://www.example.com " > code from the page and make sure that there are no further file references using http:// on the page.

Alternatively, you can change the line in the < head > section at the top of the page to read as follows:

< BASE href="https://www.example.com " >

This will set all relative links to https mode and allow the padlock to appear.

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